How we collect, use, and protect your personal information.

Welcome to Royal Vasthralaya ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase from us. Please read this policy carefully.

1.Information We Collect

When you browse or shop at Royal Vasthralaya, we may collect the following types of information:

• Personal Identification Information: Your name, email address, phone number, and billing/shipping address — collected when you create an account or place an order.

• Payment Information: Payment details such as UPI ID, card type, and transaction reference. We do not store full card numbers — all payment processing is handled by secure, certified third-party gateways.

• Order Information: Details about products you have purchased, viewed, or added to your cart.

• Device & Usage Data: IP address, browser type, device information, pages visited, and time spent on our website — collected automatically via cookies and analytics tools.

• Communication Data: Messages you send us via email, WhatsApp, or our contact form.

2.How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders and send order confirmations and delivery updates

• To provide customer support and respond to your queries

• To send you promotional emails, offers, and new arrival updates (only if you have opted in)

• To improve our website, product listings, and overall shopping experience

• To detect, prevent, and address fraud, returns abuse, or technical issues

• To comply with legal obligations applicable under Indian law

3.Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and analyse website traffic.

Your Choice You can choose to disable cookies through your browser settings at any time. However, some features of our website — such as the shopping cart — may not function properly without cookies enabled.

4.Sharing Your Information

We respect your privacy. We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Logistics & Delivery Partners: Your name, address, and phone number are shared with courier partners solely for the purpose of delivering your order.

• Payment Gateway Providers: Secure third-party processors (e.g., Razorpay) for handling transactions safely.

• Legal Authorities: Only if required by law or to protect the rights, safety, or property of Royal Vasthralaya or its customers.

5.Data Security

We take the security of your personal data seriously. We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your information from unauthorised access, alteration, or disclosure.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6.Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order data may be retained for up to 3 years for accounting and tax compliance purposes.

7.Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of any inaccurate or incomplete information.

• Deletion: Request deletion of your personal data, subject to legal obligations.

• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

8.Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

9.Children's Privacy

Royal Vasthralaya does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to remove the information.

10.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Royal Vasthralaya — Privacy Queries

Email: royalvasthralaya@gmail.com | WhatsApp: +91 70269 41239 | Address: Near Ganesh bhavan hotel. janatha colony madhura nagar 1st stage. Vartur Bangalore 560087

Privacy Policy - Royal Vasthralaya